Wednesday, July 26, 2017

Two tools to use when dealing with people we don't like



Ever have a difficult relationship result in clouded judgment?

Do you have trouble deciding on the next right thing to do when working with clients, animals, or staff that you don't like?

 I get so focused on what the jerk did that I can't see clearly what I should do in response. I get offended and can't properly think.

First I need to realize this is a natural process and step away from blaming others and myself. What I mean is that when I'm offended my autonomic nervous system cranks up the sympathetic branch; cortisol and adrenalin levels rise; the blood flow, oxygenation, and energy to my brain stem and major muscle groups increases, while my frontal lobes and amygdala get starved; and I’m physiologically in great shape to react, to confront others or stick my head in the sand, but in crummy shape to think through the situation and respond with compassion.

In the heat of the moment I’ve found softening my belly and focusing on my breath while feeling my belly expand when I inhale tips the scale a bit toward the parasympathetic, toward rational, compassionate thought. I take a deep breath. I give myself a moment. I pay attention to what my body and emotions are telling me. I take another deep breath.

For growth over the long term I’ve found meditation essential to train my brain; to give me some control over repetitive, obsessive, and negative thought processes; to rein in that wild foal of a brain stem. I’ve found lovingkindness meditation most helpful. The essence follows. First, I acknowledge that I want to be happy, useful, healthy, and at peace. Next I do the same for someone who is easy to love; a child, pet, spouse, or close friend may come to mind. Then I repeat the acknowledgment of the same for an acquaintance, like the clerk at the store I know, but not well. Finally I repeat this for whoever is on the top of my list of irritants. This has nothing to do with what anyone deserves. I just realize and affirm that they probably want to be happy, useful, healthy, and at peace. This tool helps me realize the oneness of humans and animals in life. As a result I am better able to deal with irritating people and animals.

There are many tools available to address burnout, which is what you described, a mismatch of ethics accompanied by not being part of the same team as this irritating individual. If you are new to meditation I encourage you to check out Insight Timer - https://insighttimer.com/. It is the top free meditation phone application.

I’ve described two tools that work for me. I hope you find some tools that work for you, too.

Wednesday, May 3, 2017




Burnout and Compassion Fatigue Terminology and Assessment Tools

 

Burnout



Herbert J. Freudenberger conceived the term “burnout” and first used it as a medical term in 1974 to describe a syndrome of “exhaustion, disillusionment, and withdrawal resulting from intense devotion to a cause that failed to produce the expected result.”1,2 The German born, New York psychologist wrote from personal experience. He described the symptoms he had at the time. Although he was in a thriving practice, he suffered from perfectionism and had a self-imposed missionary zeal to help addicts. He worked from 8 AM to 7 PM in a ritzy area on the Upper East Side and then went to a free clinic in the Bowery and worked with the indigent until 2 AM.3  



The Maslach Burnout Inventory (MBI) was constructed to measure the syndrome.4 The MBI was designed to assess three components of burnout: emotional exhaustion, depersonalization, and reduced personal achievement. Burnout was found to be the result of mismatches in at least one of six areas: workload, control, reward, community, fairness, or values.5 The MBI is not free, but is available online.

Compassion Fatigue



The term “compassion fatigue” (CF) was first coined as a medical term in 1992 when Joinson described a unique form of burnout that affected caregivers and resulted in a, “loss of the ability to nurture.”6,7 This form of burnout: a) was related to a variety of stressors including long hours, heavy workload, and needing to respond to complex patient needs such as pain, trauma, and emotional distress, b) resulted in nurses feeling tired, depressed, angry, and detached, and c) was associated with ineffective performance.7 Over time the terminology describing CF has not been precise. It is common for authors to define terms to clarify what they mean within specific studies.



In an extensively researched 2015 graduate thesis on CF, Amanda Depippo states the term secondary traumatic stress (STS) was originally used by Charles Figley to describe CF.8,9 Figley states compassion stress, CF, STS, and secondary traumatic stress disorder (STSD) are equivalent terms.9 He considers the condition that CF, STS, and STSD describe to be nearly equivalent to posttraumatic stress disorder (PTSD), “except that exposure to a traumatizing event by one person becomes a traumatizing event for the second person.”9   
 


Figley suggests that, “perhaps PTSD should stand for Primary Traumatic Stress Disorder, rather than Post Traumatic Stress Disorder since every stress reaction is ‘post’ by definition.”9 

“Caring people sometimes experience pain as a direct result of their exposure to other’s traumatic material… This situation -- call it Compassion Fatigue, Compassion Stress, or Secondary Traumatic Stress – is the natural, predictable, treatable, and preventable unwanted consequence of working with suffering people,” Figley wrote.9

 

ProQOL



The most common measurement tool for compassion fatigue, the Professional Quality of Life (ProQOL), was developed by Beth Stamm.10,11 The ProQOL describes CF as being comprised of burnout and secondary trauma and gives scores for each along with a score for compassion satisfaction.

The ProQOL is a 30-question, 5-point Likert scale assessment. This tool is available for AVMA members online in a self-scoring format that is quite easy to use. Those who are not AVMA members can download the ProQOL to take it.


Ownership of the ProQOL was transferred to the Center for Victims of Torture (CVT) in 2017. CVT is a mental health and human rights nongovernmental organization operating in several countries around the world. The CVT plans on keeping the ProQOL free and available for use.

 

Provider Resilience App


The ProQOL is also available as part of an interesting, useful, free phone application, Provider Resilience, which was developed by the National Center for Telehealth & Technology to help healthcare providers guard against burnout and compassion fatigue when helping veterans. The app has many features that apply to any healthcare professional. The ProQOL is a 5-minute test on the app. It also has quick surveys that provide data displayed on a dashboard to show one's resilience rating and time since last vacation. The dashboard's Resilience Rating gauge is based on completion of a Resilience Builders/Killers quiz that is recommended daily, a Burnout toggle chart recommended weekly, and the ProQOL test that is recommended monthly. For an in-depth YouTube review of the app view the bottom of my website resources page.



References


1. Freudenberger HJ, Richelson G. Burn-out : the high cost of high achievement. Toronto : Bantam Books,; 1980.
2. Coles TB. The solution to burnout. Vet Forum 2003;20:26–31.
3. Anon. Planet Money Episode 740: Burnout, Dec 7, 2016. Available at: http://www.npr.org/sections/money/2016/12/07/504734219/episode-740-burnout. Accessed March 22, 2017.
4. Maslach C, Jackson SE. The measurement of experienced burnout. J Occup Behav 1981;2:99–113.
5. Maslach C, Jackson SE, Leiter M. The Maslach Burnout Inventory Manual: Third Edition. In: Zalaquett CP, Wood RJ, eds. Evaluating Stress: A Book of Resources. The Scarecrow Press; 1997:191–218.
6. Joinson C. Coping with compassion fatigue. Nursing (Lond) 1992;22:116, 118–119, 120.
7. Boyle DA. Countering compassion fatigue: a requisite nursing agenda. Online J Issues Nurs 2011;16.
8. Depippo A. Compassion Fatigue and Self-Care Strategies among Addiction Professionals: A Qualitative Study. 2015. Available at: http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=6875&context=etd. Accessed June 16, 2016.
9. Figley CR. Compassion Fatigue: Toward a New Understanding of the Costs of Caring. In: Stamm BH, ed. Secondary Traumatic Stress: Self-Care Issues for Clinicians, Researchers, and Educators. Lutherville, MD: Sidran Press; 1995.
10. Stamm BH. Professional Quality of Life Scale (proQOL): Compassion Satisfaction and Compassion Fatigue. 2009. Available at: http://proqol.org/uploads/ProQOL_5_English_Self-Score_3-2012.pdf. Accessed January 11, 2016.
11. Stamm BH. The Concise ProQOL Manual. 2nd ed. Pocatello, ID: ProQOL.org; 2010. Available at: http://www.proqol.org/uploads/ProQOL_Concise_2ndEd_12-2010.pdf.

Thursday, March 2, 2017

Five Free Apps That Can Improve Wellbeing

High Tech Wellbeing Tools 





Aren’t we all looking for ways to improve our wellbeing? Well, there’s an app for that! In fact, there are quite a few apps for that. I’ve used the free elements of the following phone applications (available for iPhone and Android smartphones) and solidly endorse them: 

Way of Life

Improving wellbeing always involves making a change. Need help establishing a new routine, reinforcing a new wellbeing plan? Way of Life is billed as the ultimate habit builder and breaker! 

You can setup a reminder for weekdays, weekends, or specific days of the week; add a custom message and choose whether the reminder includes an alarm. You can also view charts to see how you are doing over time. Tracking change is an important reinforcement and takes less than a minute a day to accomplish with this handy app. 

A few months ago I used the app to track how I was doing at practicing yoga before bed, getting to bed on time, and establishing a morning walking exercise program. With two out of three of those behaviors I’ve dramatically improved, in fact I have established a new routine regarding my bedtime and walking in the morning. The yoga in the evening didn’t take, but two out of three isn’t bad! 

With Way of Life you can track 3 habits at no charge; more will cost you a one-time fee of about 5 bucks. That premium gets you multiple reminders, backup capability, and no ads.


Meditation Apps

If you’ve never meditated, want some help getting started, or you're an experienced meditator looking to try something new, then Headspace, Calm, and Insight Timer are excellent apps to try. 


Headspace

Headspace has made its founder, former Buddhist monk Andy Puddicombe, into a multimillionaire. Andy’s catchphrase, "We all need to get a little head space,” has become a mantra of sorts for millions of meditators. 

You can try Headspace daily for 10 days for free and go back those free introductory meditations over and over again. I have! There are other free single sessions such as their sleep and fear of flying exercises, which are 10 minutes each. 

Every few days there is an animated video that you’ll likely enjoy. They’re really cute and insightful. They’ll stimulate your motivation. 

If you want to get their sleep, stress, focus, and other series packs you’ll need to become a member and it will cost ~$13 monthly, $95 annually ($8/mo), or $420 for an eternal membership. To see everything they offer it is best to login to their website. As an example, with subscription you can also access an in depth meditation section for kids ages 5 and under, 6-8, and 9-12 years of age on calm, focus, kindness, sleep, and wake up.


Calm 

Calm is a free phone app with three main sections: breathe, meditate, and sleep. The breathe bubble guides you to mindful breathing with options like holding your breath between inhale and exhale or not. This is another really good app for beginners or those of us who have been meditating for a long time. 

Try out its free options, which you can reuse over and over again. There is a free 7 days of calm program that introduces meditation with sessions that are about 10 minutes each. There are also free guided meditations (body scan, lovingkindness, calm light, forgiveness, and newly released sleep stories) in which you can select duration from 3 to 30 minutes. 

If you like it and want to become a member so you can access their 7-day programs on managing stress, focus, calming anxiety, sleep, happiness, gratitude, and self-esteem, it will cost ~$13 monthly, $60 annually ($5/mo), or $300 for a lifetime membership. With membership you can also access their suite of guided meditations including their calm kids program and a number of other programs on sleep, walking meditation, returning to now, non-judgement, etc.


Insight Timer

Insight Timer is available on your computer via the Internet or on your smartphone. It is rated as the top free meditation phone app. As of today it offers several bell and duration options for silent meditation and over 4000 free guided meditations, music tracks, talks and courses by over 1000 teachers in over 20 languages, with offerings increasing steadily. 

You can see how the various offerings are rated and bookmark your favorites. There is also a social networking component in that you can join groups, read posts, and make comments. I have especially enjoyed the Healing the Healer and the Healthcare Professionals groups. 

I highly recommend this app for guided meditations on lovingkindness. Lovingkindness meditation involves acknowledging or praying that you, a loved one, an acquaintance, and a person you find irritating all want to be happy, healthy, useful, and at peace. I have found this type of meditation improves my self esteem, compassion for others, awareness of unity, ability to stand up for myself in a loving manner, ability to maintain boundaries without rancor, and achieving a feeling of being on the an equal footing, rather than feeling superior or inferior to others. There are a plethora of guided Insight Timer meditations on lovingkindness in a variety of durations from a few minutes to over an hour. 

In addition, I have found many of the sleep meditations quite helpful when I wake up in the middle of the night and am trying to settle down and get some rest.  



Provider Resilience

Last, but not least, is Provider Resilience. It is the one best app I’ve found for monitoring compassion fatigue and burnout. It was developed by the National Center for Telehealth & Technology (T2). 

The main screen is a dashboard with a Resilience Rating gauge to show you how you are doing regarding your  resilience to compassion fatigue and burnout. It is based upon the data you input via: 
• Resilience Builders/Killers quiz - recommended daily
• Burnout toggle chart - recommended weekly
• Professional Quality of Life (ProQOL) test - recommended monthly, which is a 30-question, 5-point-Likert-scale test that takes about 5-minutes

You can keep track of how you’ve done by checking on charts that display your burnout and ProQOL scores over time. 

This is a very functional, well thought out app with lots of features. There are cartoon jokes to help you keep your sense of humor, simple physical exercises that can be done in the office, and alphabetically sorted "value cards" for contemplation or use as a daily devotional. 

To find out more about Provider Resilience check out my in-depth video review of it.  


Improving your personal wellbeing is good for you and it will improve your relationships with family, friends, co-workers, clients, and patients. Guaranteed! 



Friday, December 23, 2016

Can animal interaction help animal health workers develop resiliency and recovery?

Petting a dog or cat feels great after a hard day at work, doesn't it? Helps you bounce back. Am I right? There's a good reason for that. The human-animal bond may be one of the best prescriptions for what ails many animal health workers.

Veterinary professionals need a lot of resilience. The American Psychological Association website says resilience is exemplified by adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. In a typical day of practice we may get exposed to each and every one of those more than once.
Remember Tubthumping by Chumbawamba? "I get knocked down, but I get up again. You're never gonna keep me down!" That's the spirit! What if that's not quite enough? The lyrics go on, "He drinks a whisky drink, he drinks a vodka drink, he drinks a lager drink..."
Sounds like the veterinary school lesson I was taught about how to deal with hard times. Buck up and soldier on!
That method has been taught since around 400 BC when Hippocrates established objectivity and stoicism, AKA clinical distance, as a central tenet of professional medicine. Not a new idea! The problem is that method is ineffective for many veterinarians and may exacerbate fear, shame, and isolation, making things worse.  
Personally, I need a lot of resilience and recovery. The word "resilience" has Latin origins meaning to spring back or rebound. I also need "recovery" or restoration to health from sickness. I've had to bounce back and recover from substance use disorder (SUD), compassion fatigue (CF), and burnout (BO), among other things. In an effort to decrease the stigma associated with these conditions I'm going to tell you a little about my path.
When I was a boy I injured my dog when trying to train her not to dash out the gate. In my unskillful impatience I slammed the gate into her side. She yelped and limped. I felt awful. But her body language told me right away that she forgave me. By the next day she seemed fine.
Months later, when she developed a leiomyosarcoma in her spine, I asked the veterinarian why it happened.
"We really don't know, but sometimes trauma can trigger cancer," he said.
I told nobody, but I knew I had caused my dog's disease. The decision to become a veterinarian followed soon thereafter, as did my experimentation with marijuana, LSD, and alcohol. Guilt drove my bus to veterinary school and private practice, but I did not deal with that guilt, much less acknowledge it, until my first few years of recovery from SUD.
The human animal bond is a powerful healing force, but it's not all unicorns and bubbles. As with love of any kind, there will be negative emotions associated with the inevitable loss of the object of that love, especially if one makes a mistake and hastens that loss. We are human, so that means that we will all make mistakes no matter how hard we strive for perfection.
My childhood experience set me up for striving for perfection followed by suffering from shame. This dynamic duo, perfectionism and shame, sets the stage for CF and BO. I held myself to a high standard, was ashamed when I didn't achieve goals, held others to high standards as well, and worked hard to get them to perform better. I was sometimes difficult to get along with as a practice manager and owner.
My recovery from SUD while a solo practitioner was not easy. I had a lot of help. After a few years of SUD recovery I found I needed to sell my practice. In my case, CF manifested most prominently when I euthanized pets with children present. I suffered memory lapses.
I had an odd feeling when I saw the client at the grocery.
"How's Fluffy doing?"
"You euthanized Fluffy last week, Doc."
I learned not to ask such questions when I had that odd feeling upon seeing a client. I often recalled the euthanasia as I walked away from the client. Apparently my brain protected me from the pain of remembering the event when in front of the client.
I had dreams about pets and clients. I took cases home with me, sometimes in my head, other times literally. I was anxious, on edge, and jumped at unexpected noise. In addition to having CF, which is acute and associated with a particular client or pet, I also had BO from too much to do and not enough time. I neglected my family. When I was with family and friends I often did not pay attention to those in front of me, instead I worried. I was in a nearly constant sympathetic, fight-or-flight, state. I did not recover from CF while still a practice owner. Instead I sold the practice.
I wonder if I knew then what I know now about CF and BO if I would have been able to stay in practice full time. Since selling I've done relief work, technical service veterinary work for industry, worked as a medical writer, and most recently I've been consulting and coaching about SUD, CF, and BO.
I don't think that owning a dog or cat, petting it, caring for it, and receiving its love in return is the whole answer to developing resilience or recovery, but it sure helps. There is so much work involved in recovery. I had to establish a multitude of new routines to improve my physical and mental hygiene. But matching up the signs and symptoms of SUD, CF, and BO with the psychosocial and psychophysiological effects of the human-animal interaction (HAI) (which is easier to quantify and validate compared to human-animal bond) reveals some interesting observations, as described in a review paper by Beetz, et al.
Isolation is a feature of SUD, CF, and BO. We've all noted that HAI has a social catalyst effect. Best way to meet people? Take your dog for a walk in the park. According to studies cited by Beetz, et al. human smiles, sociability, helpfulness, responsiveness, and conversations occur more often when animals are present. And patients with SUD get along better with their therapist when an animal is present.
Have you had a friend or relative in the midst of the disease of SUD? If so you'll know that one of the characteristics of folks with raging SUD is that they lie and do not trust others. Building trust is imperative. Students rate a psychotherapist who has a dog as more trustworthy. In fact, people in general are more trusting of others in the presence of a dog. Children in a classroom with a dog have more empathy.
Folks with SUD, CF, or BO are often depressed. Having a dog present reduces depression and improves people's mood. Elderly caring for a canary have reduced depression and improved quality of life.
Increased stress is a hallmark of BO and CF. Hence the rubber meets the road when we consider the anti-stress effects of HAI. There are decreases in cortisol, epinephrine, and norepinephrine when a pet is present. HAI is associated with decreased blood pressure, heart rate, and reactivity to stressors. With HAI there is increased heart rate variability, which is characteristic of being in a more relaxed, parasympathetic-tone state. With HAI there is reduced fear and anxiety, and in stressful situations, calmness is increased.
I believe that contact with pets, my own and those of friends and clients, made my recovery easier than it would have been without and will strengthen my resilience as I move forward. My belief is as much experiential as it is intellectual. 

All I have to do is feel fur in my fingers, look into those eyes, and see them squint when I hit just the right spot to confirm the importance of the human-animal bond to my mental and physical health.

Beetz, Andrea, Kerstin Uvnäs-Moberg, Henri Julius, and Kurt Kotrschal. 2012. "Psychosocial and Psychophysiological Effects of Human-Animal Interactions: The Possible Role of Oxytocin." Frontiers in Psychology 3: 234. doi:10.3389/fpsyg.2012.00234.


Wednesday, November 23, 2016

Important veterinary profession leadership info - Courageous vulnerability helps reduce stigma

At the recent American Association of Veterinary Medical Colleges Veterinary and Health Wellness Summit, Gene Crumley, Director of Leadership Development at the UC Davis School of Medicine, gave a keynote presentation on organizational leadership. He addressed the importance of  leaders having a strong ethical compass, a sense of stewardship, a need to attend to the culture of the organization, a need to maintain a healthy sense of curiosity, and finally, demonstrating “courageous vulnerability.” What a gutsy term -- courageous vulnerability!

I interviewed a couple of American Veterinary Medical Association (AVMA) leaders about the summit in general and Crumley's statement in particular. Thomas Meyer, DVM, AVMA President, agreed with Crumley, saying, “What needs to be woven into organizations is a culture that allows people to admit their mistakes without fear of punishment.” The only way that will happen is if leaders are courageous and vulnerable enough to speak up and admit when they make mistakes and praise their associates and staff for following suit.

In fact, honesty and vulnerability can be frightening when practiced. People need to be supported when they act courageously like that. The result is tremendous strength.

Also in agreement with Crumley, Janet Donlin, DVM, AVMA CEO, said, “Transparency, honesty, ethics; these we hold dear in veterinary medicine.” Isn't that a wonderful statement?

Donlin suggested collaboration is essential for the profession to continue progress, hence her participation in the Veterinary Wellness Steering Committee along with Adrian Hochstadt (AVMA), Mike Cavanaugh (AAHA), Libby Wallace (AVMA LIFE), Christine Jenkins ( Zoetis), Doug Aspros (AVMA PLIT), Ted Mashima (AAVMC), Laurie Fonken (CSU), Kathy Ruby (WSU), Jen Brandt (OSU), Ralph Johnson (VMAE), Mia Cary (NAVC), Mark Olson (AAVSB), David Little (WVC), Christine Shupe (VHMA), and Rebecca Rose (NAVTA).

I hope these leaders can display courageous vulnerability, transparency, and honesty as they work together to face the current situation that the veterinary profession is in. I imagine many of these leaders realize that our prior tendency to stick our heads in the sand because impairment of veterinary professionals is a sensitive subject didn't work. I hope our leaders continue to move forward and truly address our problems.


There is an ongoing stigma in our society and our profession that deters individuals from seeking help for mental health disorders including depression and substance use disorder and addressing other problems such as financial difficulties, compassion fatigue, and burnout. That stigma is pervasive and entrenched. Certainly having leaders step up, admit the difficulties they've faced, and describe what recovery from those difficulties has looked like will help reduce stigma. Recently the veterinary profession has shown a tremendous willingness to change and fully address wellbeing. I am quite hopeful that this willingness will continue.

This post expands on information provided in this dvm360 article, AAVMC wellness summit: Progress made and a path forward.

Friday, November 18, 2016

Article I Wrote About Recent Veterinary Wellness Summit

I wrote an article about the fourth annual American Association of Veterinary Medical Colleges (AAVMC) Veterinary Health and Wellness Summit held in Fort Collins, Colorado, at Colorado State University (CSU) Nov. 4-6. It is available at dvm360. Check it out! That convention was the best one I've ever been to.

Saturday, October 29, 2016

Would you rather be right or loving?

Have you heard the expression, "Would you rather be right or happy?" Recently a slightly different question was posed to me that is much more meaningful. I was asked, "Would you rather be right or loving?" This is a much more powerful question especially relating to my relationship with loved ones who, according to my evaluation and my judgment, have an impairment of one sort or another. At one time I thought it was important, when dealing with a loved one who was on diversion after being charged with a drug offense, to turn them in after they had a relapse. This plan of attack was met with resistance, thank goodness. I did not end up turning them in, but the incident led me to start going to Al-Anon. It's taken me a long time to see that I was wrong. The reality is that I was unhappy, with myself, my lack of accomplishments, and my inability to financially support my family to my satisfaction. My personal insecurity, led me to be over controlling of my loved ones. I was so over controlling that I lost my ability to act in a loving way. It's taken me a long time to see this, a little over 17 years, but now I am in a position where I can finally apologize for my mistake and amend that behavior to the best of my ability. Twelve-step work makes that possible. I'm so grateful for 12 step programs and the outside help that's been necessary for me to grow so I can continue to be of more and more service to my family and friends.

Saturday, October 1, 2016

Obama's Compassionate Clemency Policy Rocks!



President Obama granted clemency to 240 felons in earlyAugust and 111 more later in the month, almost all of whom were in prison on drug-related charges. This is welcome news, particularly for those serving heavy-handed crack sentences. Let’s hope for an ongoing trend away from punitive correction of people who suffer with substance use disorder. Punishment of people with mental disorders is expensive, ineffective, and inhumane. The latest round of commuted sentences brings the total number of clemencies to 673 people. It is time to stop the War on Drugs because it has been both ineffective and costly for the government. 

Doing nothing would be better than what we’ve done the last 40 years or so. Hopefully some of the money wasted on the War on Drugs can be reallocated to providing caring and thoughtful treatment instead. It is time for us to turn the tiller away from harsh drug sentences and toward decriminalization and compassionate therapy for people with these mental disorders.